We're committed to addressing your concerns promptly and fairly
At Manage Your Loans, we pride ourselves on offering exceptional service to our clients. In the event that we have not met your expectations, we genuinely wish to hear from you to address your concerns in a constructive manner.
We encourage you to first raise your concerns with the person who initially assisted you. They are best placed to address your immediate concerns.
If the initial contact is unable to resolve your complaint, or if you feel more comfortable bypassing this step, please reach out to our dedicated Complaints Team:
Your MYL representative will strive to address your complaint promptly. If the outcome is not to your satisfaction or if you would like a second review, you can request your complaint to be escalated to Stage 2.
A Dispute Resolution Manager will assess your complaint. This individual will, wherever feasible, be distinct from the original respondent of the complaint to ensure impartiality. Our response will be in writing, and it will include reasons for any decisions we have made.
If, after our internal process concludes, you are unsatisfied with our response, you are entitled to seek recourse via an External Dispute Resolution service.
For Privacy Complaints
For detailed information on how we manage and protect your personal data, please see our Privacy Policy.